East Khasi Hills launches district grievance portal to improve public complaints system
Meghalaya’s East Khasi Hills has launched an online district portal for citizens to submit, route, and track grievances, with officials aiming for faster and in
Meghalaya’s East Khasi Hills district has launched a new online grievance portal at the Deputy Commissioner’s office. The portal was inaugurated by Deputy Chief Minister Prestone Tynsong on Wednesday, who described it as a step toward strengthening public grievance redressal and better delivery of government services.
Tynsong said the district portal will help citizens raise issues from the individual level as well as from village and community levels. He said the initiative is meant to improve the link between the administration and the public and to make grievance handling more accessible.
Designed for digital complaint submission and routing
According to officials, the portal is hosted at dc-ekh.in. Deputy Commissioner Abhilash Baranwal said residents can register complaints directly through the website. Complaints can also be submitted through Gram Sevaks, who will forward them to the relevant Block Development Officers (BDOs). The system additionally allows grievances to be sent by post or submitted directly at the Deputy Commissioner’s office.
The Deputy Commissioner said the portal includes an acknowledgment and forwarding mechanism. After a grievance is received, it will be sent to the concerned department for action. He also highlighted that the portal offers an online tracking feature, which allows complainants to monitor the progress of their cases, supporting transparency and accountability.
District-level coordination and service reforms
Tynsong said the effort reflects a broader push for digital governance at the district level. He noted that while different departments already provide online services, district administrations can face challenges in coordinating and resolving grievances involving multiple stakeholders. He said the East Khasi Hills portal is the first initiative of its kind in Meghalaya and is expected to serve as a model for other districts.
The event was attended by Additional Deputy Commissioners and other officials from the East Khasi Hills district administration. Tynsong also referenced efforts to bring services closer to citizens, including directions to District Transport Offices to facilitate driving licence-related work, as part of improving grassroots access.
